By Esther Eyram ABODAKPI-LUMOR Customer relationship management (CRM) involves building a solid link with your customers and enhancing their entire experience within the organization. The implementation of CRM systems has become essential for businesses of all sizes in this digital Age. A CRM system helps you effectively manage and track customer interactions, from initial contact […] The post
Finance and economic experts argued that Ghana could take advantage of its service industry to boost the economy. Time has proven that that ambition is far-fetched. The service industry in Ghana – from the hospital, hospitality, educational institutions through legal services to banking services – is self-satisfaction of the staff rather than the customers who […] The post
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