– initiate and drive an internal framework supportive of customer thinking I know a utility that is constantly reneging on its services to clients in my locality, making life extremely difficult as the service disruption can last weeks. I have stopped calling the big man. Even though he was kind enough to share his contact […] The post Stepping
By J. N. Halm One of the most interesting aspects of living in a world that is virtually being run by technology is the new terms that pop up now and then. With each idea, concept, or practice comes a new name. With each new gadget comes a different terminology, a term that becomes a […] The post Showrooming vs. Webrooming: New trends in customer engagement
– put together the building blocks of your internal CX processes to address customer needs Customer Experience like every other discipline or organizational process hinges on several key components: people, measurement framework, processes and tools, and technologies. Crucially, people constitute key elements such as structure and provide oversight as well as act as conduits to […] The post
The Minority Caucus in Parliament has warned that it will not tolerate any further attempts to delay the approval of the bill on the promotion of proper human sexual rights and Ghanaian family values, commonly known as the anti-gay bill. Last week, ahead of the third reading and potential passage of the bill, Deputy Majority […] The post We won’t tolerate
The International Chamber of Commerce (ICC) and other associations urge WTO members to support continuation of the Moratorium on Customs Duties on Electronic Transmissions at the WTO’s Thirteenth Ministerial Conference (MC13). Allowing the Moratorium to expire would be a historic setback for the WTO, representing an unprecedented termination of a multilateral agreement in place nearly […] The post
Renowned Nigerian singer, Timaya, recently opened up about his harrowing struggle with drug addiction, shedding light on a period that nearly derailed his life and career. In a heartfelt revelation, the Afro-dancehall artist shared the profound impact of his journey, serving as both a cautionary tale and an inspiring testament to resilience. In a candid […] The post Drug addiction almost ruined me – Timaya
Financial irregularity is one of the thorny issues organizations tend to grapple with in their operations. It is a matter of interest in terms of demanding accountability regarding the use of resources. The issue is a yearly ritual in the public financial management of government institutions and attracts wide national commentary. The private sector also […] The post
The National Service Scheme (NSS) has released the first batch of PIN Codes for 13,353 eligible Ghanaian-trained teachers to undertake their mandatory service to the nation. NSS released the pin codes on Monday, February 12, 2024. The pin codes, according to the NSS, will enable the teachers to enrol to be deployed to offer their […] The post NSS
One of the first methods of resolving disputes outside of typical judicial proceedings is arbitration. The Greek philosopher, Aristotle, said that, “It is equitable to agree to arbitration rather than going to court because the umpire in an arbitration looks to equity while the juryman sees only the law. It is also equitable to be […] The post
App Getting Consent Regarding Second Relationship Into the PAKISTAN: If you are a great Muslim and you may already married then you’ve got to take 2nd wedding consent within the kjГёp en asiatisk brud Pakistan regarding very first partner. Muslims for the Pakistan are permitted as much as five marriage ceremonies within an excellent big […]
“It’s a difficult decision, but a necessary decision,” he said, “to protect public finances”, and move away from the “whatever it costs” measures introduced to prop up the economy during the Covid-19 pandemic and extended as energy costs skyrocketed with Russia’s invasion of Ukraine. In September the government had promised to not raise electricity prices more than […] The post French
Stepping into the dynamic world of corporate enterprises is like embarking on a journey across uncharted terrain. With over 25 years of navigating these corporate waters, I have come to understand that the true compass of any industry is the customer – the very heartbeat of our existence. Every aspect, from day-to-day operations to overarching […] The post Navigating
The concept of who a customer is has more to do with life than the common reference within a business context. Simply put a customer is someone with whom we exchange value. Therefore, in a business sense, we will exchange money for a product or service. A retail store will sell products to its customers […] The post Customer
…plead with Asantehene to intervene Members of the Combined Kumasi Central Market Traders Association have taken a swipe at government over the abandonment of Kumasi Central Market Redevelopment Project phase II a year ago. They describe as “lies” information given to them when the project stalled last year – that the project has gotten to […] The post Kumasi
The Minority Chief Whip and Member of Parliament for Adaklu, Governs Kwame Agbodza, has justified his warning to people contemplating rigging the December elections in the Volta Region. He advised individuals nursing plans to rig the 2024 polls in the Volta Region to write their will before attempting to execute such a sinister move. Agbodza, […] The post Write
Y107.9FM, Ghana’s No.1 Young and Urban Station, has announced its relocation to a new state-of-the-art studio inside the Legon City Mall. This significant move marks a new chapter for the popular radio station and reflects its commitment to growth, innovation, and providing the best experience for its huge audience. The decision to relocate was driven […] The post YFM Moves to Legon City Mall
More than 5.6 million doses of COVID-19 vaccines bought on loan by the Ugandan government have expired, an audit report has said. The vaccines are valued at 28.1bn Ugandan shillings ($7.3m; £5.8m) and were purchased using a World Bank loan. Authorities say the expired vaccines will be withdrawn from health facilities and destroyed. In the […] The post Uganda to destroy expired
Menzgold customers across the country are not backing down on their calls for the prosecution of the beleaguered Chief Executive Officer (CEO) of the defunct Menzgold Company, Nana Appiah Mensah (NAM1). The aggrieved customers have reaffirmed their collective support for the prosecution of NAM1 by the court. In a statement issued by the Coalition of […] The post Aggrieved
The payment system in Africa appears to be advancing, with Nigeria leading the mobile banking app chart with 70%, and Ghana trailing with 53%, according to the 2023 West Africa Banking Industry Customer Experience Survey by KPMG. The research highlights diverse value-seeking behaviours across customer segments. The research is KPMG West Africa’s inaugural combined customer […] The post Nigeria
Former President John Dramani Mahama has raised concerns about the hardships Ghanaians are currently facing under the Akufo-Addo government. He encouraged them not to give up because God’s plan for Ghana was not over yet. He observed that a section of the Ghanaian populace has vowed to boycott the 2024 polls due to the hardships […] The post ‘Don’t
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