Bond assures customers of increased satisfaction

Chief Executive Officer (CEO) of Bond Savings and Loans Plc, Mr George Ofosuhene has on the occasion of the company’s 10th anniversary launch assured all its customers of a renewed commitment to meeting their needs.

According to Mr Ofosuhene, keeping customers in control of their own finances, delivering products and services that would not only empower but unleash every brilliant potential in them would remain a relentless pursuit of Bond.

“We remain committed to facilitating the creation of wealth for Ghanaians both home and abroad; you can count on Bond,” he said.

Addressing both existing and prospective customers of the company as well as high profile dignitaries including Vice President, Dr Mahamudu Bawumia during the launch of the anniversary in Accra yesterday, the CEO said “ensuring that your banking experience is made easy, and guarded by unsurpassed security, would always be our prime objective.”

Bond, he said was ready to remain the change agent in the financial services industry. He said the company after assessing the industry decided to take a totally different approach to the management of customer relationships.

“We moved away from transactions and focused on relationships; we have placed a lot of premium on customer experience and this is because the customer is the one who makes us look the way we want to look so everything that we do is dependent on ensuring that the customer is satisfied and he continues to walk through our doors,” he submitted.

The Bond CEO described the company’s 10 year story as one of the triumph of the human will, a celebration of Ghanaian brilliance and a commitment to a future by advanced technology and passionate service in the industry.

According to him, Bond was a testament of Ghanaian ingenuity and outstanding service delivery, noting “our rise was born out of the hearts of Ghanaians with a passion sparked by a deep sense of disappointment and dissatisfaction with the then prevailing status quo in the financial services industry.”
Bond welcomes electronic banking.

Mr Ofosuhene said the company greeted the era of electronic banking with excitement because it recognised he unlimited opportunities it presented for expansion.

He disclosed that Bond in 2017 changed its banking software into a robust world class one , thus opening up the opportunity for the company to introduce more innovative products and services to its customers with ease.

“Our internet banking platform gives customers the benefit of banking from wherever they are , meaning you have unlimited access to your account, you may view your account activities, check loan and investment statements, transfer funds from one Bond account to the other, all under a well secured platform, to ensure your financial protection,” the CEO explained. Read Full Story