Healthcare professionals challenged to exhibit good customer care

By Elsie Appiah-Osei/Cecilia Diesob, GNA

Accra, March 17, GNA - Dr Samuel Kaba, the Director of Institutional Care of the Ghana Health Service, has challenged healthcare professionals to exhibit good customer care and quality health care delivery towards their clients.

He said the graduating of nurses every time was the beginning of solution confronting the health sector but not the solution to their own problems in the sector.

"We expect you to go back not to only practice but to train other people too with the knowledge acquired," Dr Kaba stated at the maiden Plastic Surgery and Burns Nursing graduation held in Accra.

In his address, Dr Stuart Waston, the Head of Resurge Africa and Canniesbun Plastic Surgery, Glasgow, said the three week training had upgraded the professional skills of beneficiaries.

He said the course which brought together all strands in the health sector would help the 36 beneficiaries to be committed in delivering excellently based on the knowledge acquired.

"Over the past three weeks you have worked hard, learnt a lot but you also need to carry the message along to people to make the true difference," he advised.

He lauded the graduands for their professionalism, commitment and dedication to learning new techniques.

Dr Samuel Assiamah, the Acting Chief Executive Officer of the Korle-Bu Teaching Hospital, called for accreditation to be accorded the course.

He advised the graduands to make their faculty proud by putting into practice the new skills acquire.

"Let us make this course proud, let us make the faculty proud and you can do so by letting your deeds reflect in your duties," he said.

Dr Dela Kemavor, the Deputy Director of Administration at the Ministry of Health, said the sustainability of the programme was key stressing that health was an important area that needed to appreciate innovation and that with the new innovation on board, a critical attention needed to be accorded to it.

Dr Prince Arhin, the Deputy Director of Human Resources, thanked Resurge Africa Canniesbun Plastic Surgery, Glasgow, for the extensive education given to the graduands and urged the graduands to move ahead and not settle at where they had found themselves.

"Do not settle with the certificate acquired today but work hard to improve yourselves as continuous education is very expensive when it comes to healthcare," he said.

Dr Opoku Ware Ampomah, the Director of National Reconstructive Plastic Surgery and Burns Centre, Korle-Bu (NRPS&BC) Teaching Hospital, bemoaned the neglect of nurses who were at the centre of all healthcare programmes.

The collaborative course between the Korle-Bu Teaching Hospital, the Reconstructive Plastic Surgery and Burns Centre, and the Resurge Africa and Canniesbun Plastic Surgery Glasgow Korle-Bu, saw 36 postgraduate students from Ghana and other African countries graduating with Diploma in Plastic Surgery and Burns Nursing.

The NRPS&BC is a 68 bed capacity facility that treats patients with deformities, ulcers, burns, cancers and various degrees of injuries, restoring them to a normal state where possible.

The programme was organised by NRPS&BC in collaboration with ReSurge Africa and Canniesbun Plastic Surgery Glasgow, with sponsorship from Tropical Health Education Trust and UKAID.

GNA

Read Full Story