Some Customers of Menzgold Ghana Limited say they are disappointed at the company for announcing plans to publish a payment schedule without their inputs.
The troubled gold dealership firm on its social media handles gave indications that a payment schedule will be published on December 18.
The news has since agitated some of the customers who say earlier arrangements with the company suggested that they will be pre-informed of every step aimed at retrieving their locked-up funds.
In an interview with Citi News, a spokesperson for the Coalition of Aggrieved Customers of Menzgold, Fredrick Forson expressed fears that such actions by management will affect the trust between the parties.
“As leaders of the customers, we do not want any surprises. I think it would have been fair if they had met with the leadership that has been with them all this while. Maybe we will have made some useful inputs. It is very disappointing because if you check all the platforms we belong, some management members of the company are there and they can attest to the tempo of the customers. People are highly agitated and we do not want things to explode. It is the leadership that can calm them down but if they are not coming forth with relevant information, how do they do that?”
Customers of the company have on several occasions called on management to convene a meeting for a schedule to be agreed by both parties for the payment of their locked up cash.
They said the meeting will ensure that all the paperwork are completed for the December timeline for payment to be met.
This was after the company in September assured of plans to make payments in December this year after a validation exercise last October.
Management of Menzgold has however said that it is committed to meeting its payment obligation to its aggrieved customers after several months of its failure to do so due to government instructions.
The post Menzgold customers disappointed over exclusion in payment schedule appeared first on Citinewsroom - Comprehensive News in Ghana, Current Affairs, Business News , Headlines, Ghana Sports, Entertainment, Politics, Articles, Opinions, Viral Content.
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