The National Communications Authority (NCA) has observed the 2019 World Consumer Rights Day (WCRD) in four regions with road shows under the theme “Consumer Empowerment and Protection in a Smarter Market.”
The four regions that the celebrations were held include the Central, Eastern, Northern and Volta Regions.
Each year, the NCA creates awareness about a specific consumer right theme within the telecommunications industry.
This year’s theme provided a platform for the Authority to sensitise consumers on their rights and educate them on other consumer related issues such as the Consumer Complaint Process, Mobile Number Portability, Mobile Money Fraud Prevention and Unsolicited Electronic Communications among others.
This, according to the Director, Consumer and Corporate Affairs of the NCA, Mrs. Nana Defie Badu, would empower consumers to know their rights and responsibilities and also equip them with the right information to enable them make better and informed decisions on their telecom products and services.
She said “the NCA does not relent when it comes to consumer protection. Consumers should know their rights and responsibilities and consumer related initiatives that the Authority has put in place to boost consumer confidence in the industry. This is when they can demand that those rights are respected.”
“Our door is always open. If you have any issues with your service provider and you are not satisfied with their resolution, please just pick up the phone or knock on our doors and we will listen to you.”
She also made a call on Service Providers to comply with consumer protection rules and policies and ensure transparency as well as fair treatment for all consumers.
About World Consumer Rights Day (WCRD)
15th March is World Consumer Rights Day (WCRD), an annual occasion for celebration and solidarity within the international consumer movement. It marks the date in 1962 President John F Kennedy first outlined the definition of Consumer Rights.
WCRD is an opportunity to promote the basic rights of all consumers, for demanding that those rights are respected and protected, and for protesting the market abuses and social injustices which undermine them.
WCRD was first observed on 15th March 1983, and has since become an important occasion for mobilising citizen action.
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By: citinewsroom.com | Ghana
The post NCA observes World Consumer Rights Day appeared first on Citi Newsroom.
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