Nevahold addresses customer service frustration

Accra, Oct. 23, GNA – Nevahold, a cloud-based service that seeks to eliminate most frustrating and time consuming part in the customer service process for consumers, has been introduced.   The service takes a consumer’s question, grievance, review, praise and sends it to the company’s support channels.   Mr Alexander Kena, Chief Executive Officer of Nevahold told the Ghana News Agency (GNA) that “This process saves the consumer time, and increases their chances of getting a response within minutes.”   He said the service comes with a unique feature that allowed consumers that were already requesting for support on Twitter to easily start using the service to get quick responses from companies by adding Nevahold to their tweets.   He said if the company doesn't reply quickly, the question was then blasted to all of their social media channels.   “This encourages companies to respond quickly and resolve complaints to avoid a negative online reputation,” he added.   The company has been announced as part of the winners at Webit Congress, an international event for the digital, technology and entrepreneurial ecosystem.   He said customers did not have to search for the customer support information, which was often buried within websites.   “We developed the service because we’re customer service fanatics, and were tired of frustrating interactions with companies,” Kena said.     GNA... Read Full Story