GOIL allegedly caught cheating consumers

The Atimpoku branch of GOIL is allegedly cheating customers through their pumps.

Suspecting the alleged cheating, a customer, who is a radio presenter in Accra, Okatakyie Afrifa-Mensah, demonstrated that the alleged theft had occurred at the Atimpoku service station of GOIL.

In a video that has gone viral on social media since Saturday, October 12, 2024 Okatakyie Afrifa-Mensah asked the fuel attendant to dispense 10 litres into a measuring container.

When the gauge of the fuel pump machine had reached the 10-litre mark, the measuring container was nowhere near the figure, a revelation that shocked other people who had been attracted to the scene.

Substantiating the allegation, Okatakyie pointed to the measuring container for the witnesses around to see the discrepancy unearthed at the GOIL filling station at Atimpoku, in the Asuogyaman District of the Eastern Region.

In effect, the experiment revealed that the actual fuel dispensed into the container was less than what the fuel pump machine had displayed on the screen.

“This means the amount of fuel they are stealing is shocking,” Okatakyie Afrifa-Mensah said in the video.

“If you buy fuel worth GH¢1,000.00, they are giving you fuel worth less than GH¢500.00,” he added.

Following the revelation, the public, especially those who have alleged suffered similar theft were enraged.

GOIL PROBE

Following the public uproar, GOIL PLC issued a statement informing the general public that the allegation had come to their attention and a probe had commenced.

“The company frowns on such practices. We, therefore, take such allegations seriously and have launched a thorough investigation into the matter. We will provide an update to the public once the investigation is concluded,” the statement said.

According to GOIL PLC, in the meantime, calibration of all dispensing pumps at their service stations has been verified by the company’s quality control and assurance team and “we can confirm that the pumps are delivering accurately.”

MANIFESTATION?

This is not the first time the oil marketing company has had the cause to respond to such an allegation.

In September this year, GOIL PLC issued a statement to respond to what they said was a re-circulating audio purportedly recorded in 2019 and resurfaced in 2024, alleging the same situation of fuel pump adjustment unravelled at Atimpoku.

The company clarified that the audio was “being mischievously” re-circulated, adding that the issues mentioned had already been thoroughly investigated and actions were taken to resolve the matter.

The statement issued last month said specifically that misunderstandings regarding pump deliveries were addressed and resolved five years ago.

Also, there were subsequent verifications by the Ghana Standards Authority (GSA) that confirmed the accurate delivery of fuel at their stations.

GOIL PLC advised the public to ignore the said audio “being mischievously re-circulated to ostensibly convey a negative narrative.”

In the case of the Atimpoku incident, there was video evidence, which the public is reacting to and hoping that the company gets to the bottom of the matter.

 

 

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