ECL organises Service-Ready Training to enhance customer service

In a significant step to further enhance operational efficiency and customer service, Enterprise Computing Ltd. (ECL) has announced the successful completion of a Service-Ready Training Program by its management team. The three-day event took place at ECL’s state-of-the-art training facility, situated within its newly-built corporate headquarters in Tema. This initiative reflects ECL’s devotion to delivering 24/7 fanatical support to clients.

The intensive training was designed to furnish team leaders with proven service-oriented strategies, and focused on providing skills that ensure exceptional interactions at every stage of the customer journey. It was facilitated by René Enthoven, a master certified trainer with 25 years in sales, executive management, and marketing with experience in the technology, telecommunications and finance industry. He is also a Senior Advisor at Korn Ferry, a renowned global organisational consulting firm.

All through the training, René engaged the team in interactive workshops and practical scenarios to unpack approaches that proactively address customer challenges. He also walked the team through steps of effectively delivering solutions that will exceed customer expectations. Clients, partners and employees alike should anticipate an elevated service standard from ECL as its management team sets into motion the newly acquired knowledge to drive efficiency.

Enterprise Computing Ltd. (ECL) remains dedicated to providing high-end solutions and endless support, and is optimistic of the positive impact this training will wield in ensuring that customers continue to stay relevant. ECL remains committed to operating an open-door policy where clients and potential customers are welcome to inquire about services of the company and the solutions available to assist their businesses with technological innovations.

ECL is a professional services company providing customised technology solutions and consultancy to businesses globally. With service offerings in Business Process Automation, Cyber-security, Hybrid Cloud Infrastructure, Back-up and Recovery, among others, ECL is committed to ensuring business success while providing organisations with a keen focus on 24/7 fanatical support.

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