– put together the building blocks of your internal CX processes to address customer needs Customer Experience like every other discipline or organizational process hinges on several key components: people, measurement framework, processes and tools, and technologies. Crucially, people constitute key elements such as structure and provide oversight as well as act as conduits to […] The post
By E. N. Kwame NKRUMAH (Dr) & David ALEMZERO (Dr) While ostensibly rooted in environmental concerns, the recent introduction of a Vehicle and industrial Emission levy in Ghana has ignited a profound and nuanced debate within the socio-political landscape. Critics argue that the hurried implementation of the levy raises questions about the government’s commitment to […] The post
“If you think you are too small to make a difference, try spending the night with a mosquito.” – African proverb One of the most notable themes that runs across philosophical and spiritual traditions is on how the quality and patterns of our thinking impacts our perception, character and possibilities for self-realisation and/or enlightenment. It […] The post The
The Mines and Energy Committee in Parliament has given the Chief Executive Officer of the Minerals Income Investment Fund (MIIF), Edward Nana Yaw Koranteng, a seven-day ultimatum to provide the Committee with further details regarding the $12 million spent on the botched Agyapa royalties deal. He is expected to provide the committee with the documents […] The post Mines
The Achimota School is preparing for its 97th Founders’ Day Celebration, set to take place from March 1st to 3rd, 2024. This year’s celebration, coming three years ahead of the school’s centenary, is themed “Nurturing the Present, Restoring the Legacy,” challenging Akoras and all Ghanaians to debate and rethink the Achimota vision. The celebration promises […] The post Achimota
Former Ghana’s Black Stars Captain, Asamoah Gyan Aka Baby Jet has been given a role to put together a manifesto in the field of Youth and Sports for the flagbearer Read More... The post Asamoah Gyan Heads Youth And Sports Committee
The Senior Housemaster of Kalpohin Senior High School in Tamale has been reported to the Northern Regional Police Command for negligence, resulting in the death of a student. The 17-year-old student, who tragically passed away on Sunday night, was entrusted to his fellow students’ care to take him to the hospital after obtaining an exeat […] The post Kalpohin
An amount of GH¢5 million has been released by the government to settle arrears owed by Second Cycle institutions, sources within the Electricity Company of Ghana have disclosed to Citi News. This move follows the recent power disconnection to Accra Academy by the ECG national task force due to a GH¢400,000 debt. The disconnection left […] The post Govt
Ghana’s highly acclaimed live band, the Adaha Dance Band, is set to make a triumphant return to BlackBerry Lounge on 24th February, following their spirited Christmas performance last year. This eagerly anticipated event promises to deliver a captivating musical experience for Accra’s music enthusiasts. Renowned for their dynamic and entertaining stage presence, the Adaha Band […] The post Adaha
By Ben TAGOE With the surge in technology, the link between cybercrime and corruption is an undeniable reality. As technology advances, so does its potential for misuse, leading to a complex web of interconnected challenges. Let’s take a closer look at the links between cybercrimes and corruption, unravelling the threads that tie these two seemingly […] The post The
The Kumasi Technical University (KsTU) has admitted a total of 8,125 students comprising 5,386 males and 2,739 females out of the total of 8,392 who applied. Seventeen of these are international students and 52 Post graduate students, Professor Gabriel Dwomoh, Vice Chancellor of KsTU, announced at the 32nd Matriculation held last week, Friday. The ceremony legalised […] The post KsTU
The value of loans granted by financial institutions fell by 54.9 % in the last quarter of 2023. The total amount of secured loans registered by banks and Specialized Deposit-Taking Institutions (SDIs) stood at almost GH¢5.9 billion compared to the GH¢13.2 billion in the same period of 2022. This huge decline of GH¢7 billion in […] The post Total value of secured loans
The National Invitational School’s Athletics Championships (NISAC) is set to take place this upcoming weekend, running from February 24, 2024, to February 28, 2024. It will be held at the University of Ghana stadium in Accra. This four-day invitational school athletics competition will witness the participation of 57 Senior High Schools vying for glory both […] The post NISAC
The Ministry of Roads and Highways has disclosed that the GH¢150 million allotted toward engaging and paying road contractors to patch potholes across the country is just one of many projects aimed at improving the country’s road network. The ministry’s head of public relations, Nasir Ahmad Yartey, explained that “the whole idea is to move […] The post GH¢150m
Dignitaries at the event LEARNERS AND instructors at the Social Welfare Technical Institute in Sunyani, the Bono Region, have lamented the lack of support from authorities. The Principal of Read More... The post ‘Social Welfare Technical Institute Under
By Esther Eyram ABODAKPI-LUMOR Customer relationship management (CRM) involves building a solid link with your customers and enhancing their entire experience within the organization. The implementation of CRM systems has become essential for businesses of all sizes in this digital Age. A CRM system helps you effectively manage and track customer interactions, from initial contact […] The post
By Olutayo IRANTIOLA and Akeem AKINNIYI Since the unexpected emergence of COVID-19 which shook Africa’s health systems to its roots, governments, individuals, non-profit organizations as well corporate entities have continued to form partnerships to strengthen the continent’s health systems. These partnerships, regardless of size, are gradually bringing back the hope of stable African health systems […] The post
By Elizabeth PUNSU, Obuasi AngloGold Ashanti Obuasi Mine (AGA) has constructed a new building for the Obuasi District Police Headquarters, in a bid to enhance security and safety of the communities within the Obuasi catchment area. The building was constructed at a cost of GH₵2.13million. Located at New Bidiem, the land for the building was […] The post
By Elolo Alfred KONGLO In an era dominated by digital advancements and connectivity, technology has become an integral part of our daily lives, especially in the era where we rely heavily on technology for survival. While the benefits of technology are undeniable, there is a growing concern about the adverse effects of technology addiction on […] The post Technology
A renowned food scientist, Dr. Mavis Owureku-Asare, has urged research and academic institutions to spearhead innovation in agrifood systems in Ghana. Speaking at the 6th edition of the KNUST Food Festival organized by the Kwame Nkrumah University of Science and Technology on February 16, 2024, Dr. Owureku-Asare delivered a keynote address titled: “Innovation in Traditional […] The post Tertiary
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