– put together the building blocks of your internal CX processes to address customer needs Customer Experience like every other discipline or organizational process hinges on several key components: people, measurement framework, processes and tools, and technologies. Crucially, people constitute key elements such as structure and provide oversight as well as act as conduits to […] The post
By E. N. Kwame NKRUMAH (Dr) & David ALEMZERO (Dr) While ostensibly rooted in environmental concerns, the recent introduction of a Vehicle and industrial Emission levy in Ghana has ignited a profound and nuanced debate within the socio-political landscape. Critics argue that the hurried implementation of the levy raises questions about the government’s commitment to […] The post
The Group Managing Director (GMD) of UBA Group, Mr. Oliver Alawuba, recently paid a working visit to the Governor of the Bank of Ghana, Mr. Ernest Addison, in a meeting that underscored UBA’s commitment to regulatory compliance and strategic expansion in Ghana and beyond. Mr. Alawuba assured Governor Addison that UBA would continue to adhere […] The post Governor
The Consolidated Bank Ghana (CBG) has raised some GHS150 million loan from Ghana’s stock market for Kasapreko Company Limited – an indigenous beverage manufacturer. The amount, the first tranche of GHS600m facility, would be used to support the Company’s working capital, finance capital expenditure, including expansion of operations, and refinance short-term debts. The debt instrument […] The post CBG
“If you think you are too small to make a difference, try spending the night with a mosquito.” – African proverb One of the most notable themes that runs across philosophical and spiritual traditions is on how the quality and patterns of our thinking impacts our perception, character and possibilities for self-realisation and/or enlightenment. It […] The post The
The Mines and Energy Committee in Parliament has given the Chief Executive Officer of the Minerals Income Investment Fund (MIIF), Edward Nana Yaw Koranteng, a seven-day ultimatum to provide the Committee with further details regarding the $12 million spent on the botched Agyapa royalties deal. He is expected to provide the committee with the documents […] The post Mines
Former Ghana’s Black Stars Captain, Asamoah Gyan Aka Baby Jet has been given a role to put together a manifesto in the field of Youth and Sports for the flagbearer Read More... The post Asamoah Gyan Heads Youth And Sports Committee
The National Health Insurance Authority (NHIA) outgoing Chief Executive, Dr Bernard Okoe-Boye, on February 15, 2024 unveiled the Customer Service Point, also known as the Pulpit Initiative at Damongo, during the inaugural ceremony of the Savannah Regional NHIA office complex. By the pulpit initiative, some NHIS staff will be present at credentialed healthcare facilities and […] The post NHIA unveils
In a fast evolving international business climate, the demands on the maritime industry abounds. Expectations on maritime service providers in the maritime industry are not only economic in nature but also social, environmental and political. The likelihood to meet these demands is increased by a commitment to continuous learning and unlearning. This is why maritime […] The post Opportunities
In a significant act of support, Mytle Health LLC, a healthcare advocacy group operating in Ghana and the USA, on Friday, February 16, 2024 generously made an undisclosed cash donation to the Korle-Bu Teaching Hospital’s Medical and Therapeutic Department. This donation will fund mattresses for 62 beds, expanding the hospital’s capacity to transition patients from […] The post Mytle
The Kofi Annan International Peacekeeping Training Centre (KAIPTC), in collaboration with the governments of Norway and Germany (implemented by GIZ), has launched the third edition of Kofi Annan Peace and Security (KAPS) Forum 2024. The two-day event, which is scheduled to take place at the centre in Accra-Ghana on February 27 and 28 is on […] The post 3rd edition of KAPS 2024 forum launched in
By Ben TAGOE With the surge in technology, the link between cybercrime and corruption is an undeniable reality. As technology advances, so does its potential for misuse, leading to a complex web of interconnected challenges. Let’s take a closer look at the links between cybercrimes and corruption, unravelling the threads that tie these two seemingly […] The post The
Mr Michael Kwame Boadi, Fundraising Manager at Ghana Integrity Initiative (GII) has expressed fear that the integrity of the 2024 elections could be compromised if the monetisation of political campaign in the country is not checked. To him, monetisation of political campaigns in the country could deny the citizens free and fair elections. According to […] The post Monetisation
Ms Kathleen Addy, the Chairperson of the National Commission for Civic Education (NCCE) has appealed to the citizenry to help sustain the prevailing peace in the country. “We want peace in Ghana, because we don’t have anywhere to go,” she said. Ms Addy made the appeal at a community engagement on Preventing and Containing Violent […] The post Ghanaians must sustain prevailing
Over the weekend, the Ghana Immigration Service organised a fitness walk for its Officers and Staff of the Service drawn from the National Headquarters, Kotoka International Airport, Tema and Central East Regional Commands. The walk, which took place in the early hours of the morning, saw participants gather at the GIS headquarters in Accra before […] The post GIS organizes Health Walk for
I have seen a video of Mr Fifi Kwetey, shouting to an audience in Northern Ghana, that Dr Bawumia was a disgrace to the North and warned voters in the North not to vote for Dr Bawumia, on account of his “disgraceful” behaviour. Dr Bawumia’s behaviour that caused Mr Fiifi Kwetey to warn voters in […] The post Akomea asks: Is Bawumia the disgrace to the north? appeared first
The value of loans granted by financial institutions fell by 54.9 % in the last quarter of 2023. The total amount of secured loans registered by banks and Specialized Deposit-Taking Institutions (SDIs) stood at almost GH¢5.9 billion compared to the GH¢13.2 billion in the same period of 2022. This huge decline of GH¢7 billion in […] The post Total value of secured loans
The Ministry of Roads and Highways has disclosed that the GH¢150 million allotted toward engaging and paying road contractors to patch potholes across the country is just one of many projects aimed at improving the country’s road network. The ministry’s head of public relations, Nasir Ahmad Yartey, explained that “the whole idea is to move […] The post GH¢150m
By Esther Eyram ABODAKPI-LUMOR Customer relationship management (CRM) involves building a solid link with your customers and enhancing their entire experience within the organization. The implementation of CRM systems has become essential for businesses of all sizes in this digital Age. A CRM system helps you effectively manage and track customer interactions, from initial contact […] The post
By Olutayo IRANTIOLA and Akeem AKINNIYI Since the unexpected emergence of COVID-19 which shook Africa’s health systems to its roots, governments, individuals, non-profit organizations as well corporate entities have continued to form partnerships to strengthen the continent’s health systems. These partnerships, regardless of size, are gradually bringing back the hope of stable African health systems […] The post
Facebook
Twitter
Pinterest
Instagram
Google+
YouTube
LinkedIn
RSS