– put together the building blocks of your internal CX processes to address customer needs Customer Experience like every other discipline or organizational process hinges on several key components: people, measurement framework, processes and tools, and technologies. Crucially, people constitute key elements such as structure and provide oversight as well as act as conduits to […] The post
By E. N. Kwame NKRUMAH (Dr) & David ALEMZERO (Dr) While ostensibly rooted in environmental concerns, the recent introduction of a Vehicle and industrial Emission levy in Ghana has ignited a profound and nuanced debate within the socio-political landscape. Critics argue that the hurried implementation of the levy raises questions about the government’s commitment to […] The post
“If you think you are too small to make a difference, try spending the night with a mosquito.” – African proverb One of the most notable themes that runs across philosophical and spiritual traditions is on how the quality and patterns of our thinking impacts our perception, character and possibilities for self-realisation and/or enlightenment. It […] The post The
The Mines and Energy Committee in Parliament has given the Chief Executive Officer of the Minerals Income Investment Fund (MIIF), Edward Nana Yaw Koranteng, a seven-day ultimatum to provide the Committee with further details regarding the $12 million spent on the botched Agyapa royalties deal. He is expected to provide the committee with the documents […] The post Mines
In a surprising turn of events, Majority Leader Osei Kyei-Mensah-Bonsu has tendered in his resignation with immediate effect, prompting anticipation of a significant reshuffle within the majority parliamentary leadership of Read More... The post Breaking
Former Ghana’s Black Stars Captain, Asamoah Gyan Aka Baby Jet has been given a role to put together a manifesto in the field of Youth and Sports for the flagbearer Read More... The post Asamoah Gyan Heads Youth And Sports Committee
Social media influencer, Mona Faiz Montrage, widely known as Hajia4Reall, has pleaded guilty in a $2 million romance scam case, according to the United States Attorney’s Office website. The plea Read More... The post Hajia4Reall Pleads Guilty In $2m Romance
Christian Sottie, SML Boss Strategic Mobilisation Ghana Limited (SML), the company accused of receiving a ‘shady’ 10-year contract from the Ministry of Finance, has initiated a GH¢10 million lawsuit Read More... The post SML Sues Fourth Estate, Manasseh GH¢10m
Ghana’s highly acclaimed live band, the Adaha Dance Band, is set to make a triumphant return to BlackBerry Lounge on 24th February, following their spirited Christmas performance last year. This eagerly anticipated event promises to deliver a captivating musical experience for Accra’s music enthusiasts. Renowned for their dynamic and entertaining stage presence, the Adaha Band […] The post Adaha
By Ben TAGOE With the surge in technology, the link between cybercrime and corruption is an undeniable reality. As technology advances, so does its potential for misuse, leading to a complex web of interconnected challenges. Let’s take a closer look at the links between cybercrimes and corruption, unravelling the threads that tie these two seemingly […] The post The
The value of loans granted by financial institutions fell by 54.9 % in the last quarter of 2023. The total amount of secured loans registered by banks and Specialized Deposit-Taking Institutions (SDIs) stood at almost GH¢5.9 billion compared to the GH¢13.2 billion in the same period of 2022. This huge decline of GH¢7 billion in […] The post Total value of secured loans
The Ministry of Roads and Highways has disclosed that the GH¢150 million allotted toward engaging and paying road contractors to patch potholes across the country is just one of many projects aimed at improving the country’s road network. The ministry’s head of public relations, Nasir Ahmad Yartey, explained that “the whole idea is to move […] The post GH¢150m
By Esther Eyram ABODAKPI-LUMOR Customer relationship management (CRM) involves building a solid link with your customers and enhancing their entire experience within the organization. The implementation of CRM systems has become essential for businesses of all sizes in this digital Age. A CRM system helps you effectively manage and track customer interactions, from initial contact […] The post
DBS Industries Limited with its head office in Kumasi is a unique brand in the roofing industry that takes care not only of your roofing needs but the building or structure from start to finish and also offer free technical advice to all clients. Building a house or any physical structure in Ghana can be […] The post OutStandingBrands24:
By Olutayo IRANTIOLA and Akeem AKINNIYI Since the unexpected emergence of COVID-19 which shook Africa’s health systems to its roots, governments, individuals, non-profit organizations as well corporate entities have continued to form partnerships to strengthen the continent’s health systems. These partnerships, regardless of size, are gradually bringing back the hope of stable African health systems […] The post
By Elolo Alfred KONGLO In an era dominated by digital advancements and connectivity, technology has become an integral part of our daily lives, especially in the era where we rely heavily on technology for survival. While the benefits of technology are undeniable, there is a growing concern about the adverse effects of technology addiction on […] The post Technology
A renowned food scientist, Dr. Mavis Owureku-Asare, has urged research and academic institutions to spearhead innovation in agrifood systems in Ghana. Speaking at the 6th edition of the KNUST Food Festival organized by the Kwame Nkrumah University of Science and Technology on February 16, 2024, Dr. Owureku-Asare delivered a keynote address titled: “Innovation in Traditional […] The post Tertiary
By Julie LeBLANC The United States is deeply committed to its role as a steadfast economic and commercial partner to African nations. This commitment was recently highlighted by Secretary of State Anthony Blinken’s visit to West Africa, including stops in Nigeria – both in Abuja and Lagos – as well as in Cabo Verde, Cote […] The post The United States deeply
A student’s vow to overthrow one of Africa’s last ruling monarchs faces a roadblock: his own father, a soldier sworn to protect the throne.
Ghana’s 67th Independence Day Celebration has been launched in the Eastern Regional Capital, Koforidua. This year’s celebration, which will be held at the newly commissioned Koforidua Youth Resource Center, is under the theme “Our Democracy, Our Pride.” The President of Ivory Coast, Alassane Dramane Ouattara, will be the special guest of honour for the anniversary […] The post Ghana’s
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