The ad-hoc committee tasked with probing the issues surrounding the locked-up funds of customers affected by the collapse of Gold Coast Fund Management Limited has postponed its public hearing to Wednesday, February 28, 2024. This adjustment is to make way for President Nana Akufo-Addo’s State of the Nation address in Parliament, scheduled for Tuesday, February […] The post Public
– put together the building blocks of your internal CX processes to address customer needs Customer Experience like every other discipline or organizational process hinges on several key components: people, measurement framework, processes and tools, and technologies. Crucially, people constitute key elements such as structure and provide oversight as well as act as conduits to […] The post
The International Chamber of Commerce (ICC) and other associations urge WTO members to support continuation of the Moratorium on Customs Duties on Electronic Transmissions at the WTO’s Thirteenth Ministerial Conference (MC13). Allowing the Moratorium to expire would be a historic setback for the WTO, representing an unprecedented termination of a multilateral agreement in place nearly […] The post
By Esther Eyram ABODAKPI-LUMOR Customer relationship management (CRM) involves building a solid link with your customers and enhancing their entire experience within the organization. The implementation of CRM systems has become essential for businesses of all sizes in this digital Age. A CRM system helps you effectively manage and track customer interactions, from initial contact […] The post
A renowned food scientist, Dr. Mavis Owureku-Asare, has urged research and academic institutions to spearhead innovation in agrifood systems in Ghana. Speaking at the 6th edition of the KNUST Food Festival organized by the Kwame Nkrumah University of Science and Technology on February 16, 2024, Dr. Owureku-Asare delivered a keynote address titled: “Innovation in Traditional […] The post Tertiary
By Sanusi Zankawah (PhD) The surge in food prices has placed significant strain on consumers and has raised concerns about food security. In response to these challenges, Ghana’s government has implemented various measures, including the establishment of a buffer stock system, to mitigate the impact of food inflation and ensure the availability of essential commodities. […] The post
In a significant step towards fostering gender equality in the realm of science, Christ the King Senior High School in Obuasi played host to a symposium marking the International Day of Women and Girls in Science 2024. The event, organized by AngloGold Ashanti Obuasi Mine and the Ghana Institution of Engineering, Women in Engineering, aimed […] The post Female students
Associate Professor of Soil Fertility at the University of Cape Coast, Prof. Kwame Agyei Frimpong, has suggested to the government to channel its energies toward developing agricultural education and not solely focus on STEM education. He expressed concerns about the lack of infrastructure in agricultural faculties and colleges, describing the facilities in these areas as […] The post Don’t
The Electricity Company of Ghana (ECG) is introducing a spot-billing system to address all challenges of overbilling resulting from non-reading of customers’ bills, which leads to incorrect estimation. In a press statement dated February 2, 2024, ECG explains that the initiative includes the company’s new reading meter, which will capture customers’ electricity consumption and integrate […] The post ECG
The Consolidated Bank Ghana (CBG) has been recognised by the Ghana Incentive-based Risk Sharing System for Agricultural Lending Project (GIRSAL), through its Partner Excellence Awards, with the Highest GIRSAL guaranteed Credit of the Year. The award, presented by the CEO of GIRSAL, Kwesi Korboe to the Managing Director of the bank, was to affirm that […] The post
The Ghana Integrated Aluminium Development Corporation (GIADEC) has reached a partnership deal with Mytilineos Energy and Metals toward building an alumina refinery in the country. The agreement pertains to Project 3A, one of four projects under the Integrated Aluminium Industry (IAI) projects at Nyinahin-Mpasaaso in the Ashanti Region. Under terms of the agreement, Mytilineos – a Greek company – will spearhead the development of a […] The post
The Development Bank Ghana has injected more than GH¢1billion into the private sector since its inception in June 2022, its Chief Executive Officer, Kwamina Duker, has revealed. This investment, he noted, has played a pivotal role in fortifying over 80 businesses, resulting in the creation of over 6,000 jobs. Thirty-eight percent of these jobs have […] The post DBG
Standard Chartered Wealth Management Chief Investment Office (CIO) has released its Outlook 2024 report, outlining its investment strategy for the year ahead. The US and other major economies are likely to witness sharply slower growth and sliding inflation in 2024. Equity and bond markets are expected to start 2024 positively, supported by hopes of a […] The post Outlook 2024: Sailing with
Stepping into the dynamic world of corporate enterprises is like embarking on a journey across uncharted terrain. With over 25 years of navigating these corporate waters, I have come to understand that the true compass of any industry is the customer – the very heartbeat of our existence. Every aspect, from day-to-day operations to overarching […] The post Navigating
A third accused person, in connection with the alleged murder of a 35-year-old businesswoman at Sokoban in the Ashanti Region, has appeared in court following his arrest over the weekend. Two accused persons, including the deceased’s house help, Alister John, are on trial for the alleged murder of the businesswoman, Princess Afia Ahenkan. The second […] The post Sokoban
A third accused person, in connection with the alleged murder of a 35-year-old businesswoman at Sokoban in the Ashanti Region, has appeared in court following his arrest over the weekend. Two accused persons, including the deceased’s house help, Alister John, are on trial for the alleged murder of the businesswoman, Princess Afia Ahenkan. The second […] The post Sokoban
The concept of who a customer is has more to do with life than the common reference within a business context. Simply put a customer is someone with whom we exchange value. Therefore, in a business sense, we will exchange money for a product or service. A retail store will sell products to its customers […] The post Customer
With misfortunes of the early 2020s finding their way into 2023, it is not uncommon for people to predict continued economic hardship in the new year of 2024. Two weeks into the new year and the Gaza Strip war has already escalated to epic proportions. Thus, it is not strange to expect doom on the […] The post Trade expert predicts
Aggrieved customers of the now-defunct Gold Coast Fund Management Limited are expressing concern about the delay in the commencement of work by the parliamentary ad hoc committee tasked with investigating issues related to their frozen funds. The committee, established by Speaker of Parliament Alban Bagbin on December 6, 2023, with a 3-month timeframe for the […] The post Gold
Newage Agric Solutions Limited, in collaboration with Greenland Seeds Limited and the Plant Protection and Regulatory Services Department (PPRSD) of the Ministry of Food and Agriculture (MOFA), recently embarked on a seed training program for 67 youth farmers in the Volta Region of Ghana. The training, which took place from 18th to 22nd December 2023, […] The post Newage
Facebook
Twitter
Pinterest
Instagram
Google+
YouTube
LinkedIn
RSS