– put together the building blocks of your internal CX processes to address customer needs Customer Experience like every other discipline or organizational process hinges on several key components: people, measurement framework, processes and tools, and technologies. Crucially, people constitute key elements such as structure and provide oversight as well as act as conduits to […] The post
By E. N. Kwame NKRUMAH (Dr) & David ALEMZERO (Dr) While ostensibly rooted in environmental concerns, the recent introduction of a Vehicle and industrial Emission levy in Ghana has ignited a profound and nuanced debate within the socio-political landscape. Critics argue that the hurried implementation of the levy raises questions about the government’s commitment to […] The post
More educated Ghanaians cannot find work to do, although they are available to work, a study by the Ghana Statistical Service (GSS) has revealed. Almost a quarter of persons representing 22.3 per cent who experienced an unemployment spell for a 21-month period from January 2022 to September 2023 had completed tertiary education, while almost 48 […] The post More people
“If you think you are too small to make a difference, try spending the night with a mosquito.” – African proverb One of the most notable themes that runs across philosophical and spiritual traditions is on how the quality and patterns of our thinking impacts our perception, character and possibilities for self-realisation and/or enlightenment. It […] The post The
The Mines and Energy Committee in Parliament has given the Chief Executive Officer of the Minerals Income Investment Fund (MIIF), Edward Nana Yaw Koranteng, a seven-day ultimatum to provide the Committee with further details regarding the $12 million spent on the botched Agyapa royalties deal. He is expected to provide the committee with the documents […] The post Mines
Former Ghana’s Black Stars Captain, Asamoah Gyan Aka Baby Jet has been given a role to put together a manifesto in the field of Youth and Sports for the flagbearer Read More... The post Asamoah Gyan Heads Youth And Sports Committee
The Chamber of Petroleum Consumers (COPEC) and the Institute for Energy Security (IES) have urged the National Petroleum Authority (NPA) to shut down the Chinese Sentuo Oil Refinery over alleged illegal operations. COPEC and IES, in a statement on February 21, 2024, raised concerns about the refinery operating without the appropriate permit from the NPA […] The post COPEC,
Ghana’s highly acclaimed live band, the Adaha Dance Band, is set to make a triumphant return to BlackBerry Lounge on 24th February, following their spirited Christmas performance last year. This eagerly anticipated event promises to deliver a captivating musical experience for Accra’s music enthusiasts. Renowned for their dynamic and entertaining stage presence, the Adaha Band […] The post Adaha
By Ben TAGOE With the surge in technology, the link between cybercrime and corruption is an undeniable reality. As technology advances, so does its potential for misuse, leading to a complex web of interconnected challenges. Let’s take a closer look at the links between cybercrimes and corruption, unravelling the threads that tie these two seemingly […] The post The
The value of loans granted by financial institutions fell by 54.9 % in the last quarter of 2023. The total amount of secured loans registered by banks and Specialized Deposit-Taking Institutions (SDIs) stood at almost GH¢5.9 billion compared to the GH¢13.2 billion in the same period of 2022. This huge decline of GH¢7 billion in […] The post Total value of secured loans
The National Invitational School’s Athletics Championships (NISAC) is set to take place this upcoming weekend, running from February 24, 2024, to February 28, 2024. It will be held at the University of Ghana stadium in Accra. This four-day invitational school athletics competition will witness the participation of 57 Senior High Schools vying for glory both […] The post NISAC
The Ministry of Roads and Highways has disclosed that the GH¢150 million allotted toward engaging and paying road contractors to patch potholes across the country is just one of many projects aimed at improving the country’s road network. The ministry’s head of public relations, Nasir Ahmad Yartey, explained that “the whole idea is to move […] The post GH¢150m
By Esther Eyram ABODAKPI-LUMOR Customer relationship management (CRM) involves building a solid link with your customers and enhancing their entire experience within the organization. The implementation of CRM systems has become essential for businesses of all sizes in this digital Age. A CRM system helps you effectively manage and track customer interactions, from initial contact […] The post
By Olutayo IRANTIOLA and Akeem AKINNIYI Since the unexpected emergence of COVID-19 which shook Africa’s health systems to its roots, governments, individuals, non-profit organizations as well corporate entities have continued to form partnerships to strengthen the continent’s health systems. These partnerships, regardless of size, are gradually bringing back the hope of stable African health systems […] The post
By Elolo Alfred KONGLO In an era dominated by digital advancements and connectivity, technology has become an integral part of our daily lives, especially in the era where we rely heavily on technology for survival. While the benefits of technology are undeniable, there is a growing concern about the adverse effects of technology addiction on […] The post Technology
The Ghana Police Service has reassured the public of a free and fair electoral process in the upcoming general election scheduled for December 7, 2024. This commitment comes in the wake of the violence that marred the 2020 general election, resulting in the tragic deaths of eight individuals, including three minors, with an additional 15 […] The post Election 2024 will
Waste management company, Zoomlion Ghana Limited, has deployed new sanitation recruits to augment the company’s provision of sanitation services at the various stadiums and sports facilities that will host the 13th All African Games in Accra from the 8th to 24th of March 2024. The recruits, who were trained at the Army Peace Operations Training […] The post Zoomlion
A renowned food scientist, Dr. Mavis Owureku-Asare, has urged research and academic institutions to spearhead innovation in agrifood systems in Ghana. Speaking at the 6th edition of the KNUST Food Festival organized by the Kwame Nkrumah University of Science and Technology on February 16, 2024, Dr. Owureku-Asare delivered a keynote address titled: “Innovation in Traditional […] The post Tertiary
Managers of the Northern Regional Medical Stores say the facility can store vaccines in the right quantity for all the regions in Northern Ghana and some five others, should the need arise. Fuseini Abdulai, the Technical Officer in charge of Disease Control at the Northern Regional Medical Stores, disclosed that their days of rushing to […] The post Northern
A student’s vow to overthrow one of Africa’s last ruling monarchs faces a roadblock: his own father, a soldier sworn to protect the throne.
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