– put together the building blocks of your internal CX processes to address customer needs Customer Experience like every other discipline or organizational process hinges on several key components: people, measurement framework, processes and tools, and technologies. Crucially, people constitute key elements such as structure and provide oversight as well as act as conduits to […] The post
By E. N. Kwame NKRUMAH (Dr) & David ALEMZERO (Dr) While ostensibly rooted in environmental concerns, the recent introduction of a Vehicle and industrial Emission levy in Ghana has ignited a profound and nuanced debate within the socio-political landscape. Critics argue that the hurried implementation of the levy raises questions about the government’s commitment to […] The post
By Emmanuel AKOMEA Access Bank Ghana PLC has signed a partnership agreement with Mac Autos & Spare Parts Ghana Limited to enhance vehicle ownership in the country. Mac Autos & Spare Parts Ghana Limited, including its subsidiary, MG Auto Trading Ghana Limited, is a leading automobile dealership, selling a wide range of leading brands. As part of […] The post
“If you think you are too small to make a difference, try spending the night with a mosquito.” – African proverb One of the most notable themes that runs across philosophical and spiritual traditions is on how the quality and patterns of our thinking impacts our perception, character and possibilities for self-realisation and/or enlightenment. It […] The post The
The Mines and Energy Committee in Parliament has given the Chief Executive Officer of the Minerals Income Investment Fund (MIIF), Edward Nana Yaw Koranteng, a seven-day ultimatum to provide the Committee with further details regarding the $12 million spent on the botched Agyapa royalties deal. He is expected to provide the committee with the documents […] The post Mines
The Linguistics Association of Ghana (LAG) has joined UNESCO and the global community in commemorating the 2024 International Mother Language Day. It is under the theme “Multilingual education – a pillar of learning and intergenerational knowledge.” This theme according to the Association serves as a poignant reminder of the indispensable role of multilingualism in shaping […] The post Linguistics
Former Ghana’s Black Stars Captain, Asamoah Gyan Aka Baby Jet has been given a role to put together a manifesto in the field of Youth and Sports for the flagbearer Read More... The post Asamoah Gyan Heads Youth And Sports Committee
The National Association of Institutional Suppliers has scheduled March 4, 2024, to picket at the Ministry of Education. This decision stems from the persistent neglect demonstrated by the ministry in awarding them contracts and settling outstanding debts owed to its members, which collectively exceed GH¢100 million. The association laments the government’s failure to honour payments […] The post Institutional
By Raghuram G. Rajan & Viral V. Acharya Almost a year after the mini banking crisis in the United States, it is worth revisiting the episode. Was it just a tempest in a tea-cup? Was there really a systemic threat, or was it just a problem with a few banks? Should the interventions by the […] The post The danger of forgetting the 2023 banking crisis appeared
Ghana’s highly acclaimed live band, the Adaha Dance Band, is set to make a triumphant return to BlackBerry Lounge on 24th February, following their spirited Christmas performance last year. This eagerly anticipated event promises to deliver a captivating musical experience for Accra’s music enthusiasts. Renowned for their dynamic and entertaining stage presence, the Adaha Band […] The post Adaha
By Ben TAGOE With the surge in technology, the link between cybercrime and corruption is an undeniable reality. As technology advances, so does its potential for misuse, leading to a complex web of interconnected challenges. Let’s take a closer look at the links between cybercrimes and corruption, unravelling the threads that tie these two seemingly […] The post The
The Teachers and Educational Workers Union (TEWU) has vehemently urged the Office of the Special Prosecutor (OSP) to promptly release all frozen salaries owed to its members. The Association alleged that the OSP has withheld the salaries of more than 400 teachers during its investigation of ghost names on the government’s payroll. Speaking to Citi […] The post TEWU
The value of loans granted by financial institutions fell by 54.9 % in the last quarter of 2023. The total amount of secured loans registered by banks and Specialized Deposit-Taking Institutions (SDIs) stood at almost GH¢5.9 billion compared to the GH¢13.2 billion in the same period of 2022. This huge decline of GH¢7 billion in […] The post Total value of secured loans
Dr. Ernest Addison (M) with the delegation An eight-member delegation from the Stellar Development Foundation (SDF), last Thursday paid a courtesy call on the Governor of the Bank of Read More... The post BoG, SDF Hold Talks On Creative Industry Financing
The Ministry of Roads and Highways has disclosed that the GH¢150 million allotted toward engaging and paying road contractors to patch potholes across the country is just one of many projects aimed at improving the country’s road network. The ministry’s head of public relations, Nasir Ahmad Yartey, explained that “the whole idea is to move […] The post GH¢150m
By Esther Eyram ABODAKPI-LUMOR Customer relationship management (CRM) involves building a solid link with your customers and enhancing their entire experience within the organization. The implementation of CRM systems has become essential for businesses of all sizes in this digital Age. A CRM system helps you effectively manage and track customer interactions, from initial contact […] The post
…Group CEO Jeremy Awori presents Ecobank Best Goalkeeper Trophy As the 34th edition of the TotalEnergies CAF Africa Cup of Nations Côte d’Ivoire 2023 drew to a thrilling close on Sunday, Ecobank, the leading pan-African banking group, celebrates the remarkable achievements and spirit of unity witnessed throughout the tournament. Jeremy Awori, Chief Executive Officer, Ecobank […] The post Ecobank
By Olutayo IRANTIOLA and Akeem AKINNIYI Since the unexpected emergence of COVID-19 which shook Africa’s health systems to its roots, governments, individuals, non-profit organizations as well corporate entities have continued to form partnerships to strengthen the continent’s health systems. These partnerships, regardless of size, are gradually bringing back the hope of stable African health systems […] The post
By Elolo Alfred KONGLO In an era dominated by digital advancements and connectivity, technology has become an integral part of our daily lives, especially in the era where we rely heavily on technology for survival. While the benefits of technology are undeniable, there is a growing concern about the adverse effects of technology addiction on […] The post Technology
Sekyere Rural Bank Plc has over the past four decades held certain corporate values of achieving an excellent relationship with customers and giving the best to shareholders. These values have been at the forefront of the bank’s operations and forms part of the fundamental element on which the bank was established. Since its establishment, the […] The post
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