The car hummed softly as we navigated the familiar streets of Accra, the engine’s rhythmic purr serving as a backdrop to the heavy silence that hung between us. My passenger, a young boy, and one of my favourite nephews, slouched in the back seat, stared out the window with a distant look in his eyes, […] The post Dede Drives the Discourse:
Nii Armah Ashong-Katai BetPawa, a mobile sports betting brand, has assured customers of higher payouts on successful bets on many of the biggest football matches following the introduction of Read More... The post Boost For betPawa Customers appeared first on DailyGuide
Customers of Gold Coast Fund Management in the Ashanti region have issued an ultimatum to the government to return their locked-up investments or they will campaign against the party in the upcoming elections. The customers, who are agitated and frustrated, have set a deadline of June 30, 2024, for the return of their funds. In […] The post Aggrieved
The customary marriage between the esteemed Gborbu Wulomo, Nuumo Borketey Laweh Tsuru XXXIII, and a 12-year-old girl known as ‘Naa Okromo’ in Nungua has sparked a wave of debate and Read More... The post Gborbu
The value of the economy in 2023 stood at GHS841.6bn relative to GH¢ 614.3bn representing a GH¢227bn increase from the previous year. This was driven by the dominance of the services sector which contributed GH¢357.34 billion or 45.6% of Gross Domestic Product (GDP), followed by industry with GH¢247.941 billion (31.7% of GDP), and agriculture at […] The post Value
A gender activist and research fellow with the Centre for Gender Research, Advocacy, and Documentation (CEGRAD), Dr. Amanda Odoi, has warned that the passage of the Human Sexual Rights and Family Values Bill, commonly known as the anti-gay bill, will worsen brain drain in the country. The bill, which prohibits LGBTQ activities and their promotion, […] The post Passage
– initiate and drive an internal framework supportive of customer thinking I know a utility that is constantly reneging on its services to clients in my locality, making life extremely difficult as the service disruption can last weeks. I have stopped calling the big man. Even though he was kind enough to share his contact […] The post Stepping
The Board Chair of the Ghana Center for Democratic Development (CDD-Ghana), Professor Audrey Gadzekpo, has called on President Akufo-Addo to reject the Proper Human Sexual Rights and Family Values bill. Prof. Gadzekpo argued that the bill undermines fundamental human rights protected by the Constitution, including the rights to dignity, freedom of speech and association, procession […] The post Reject
By J. N. Halm One of the most interesting aspects of living in a world that is virtually being run by technology is the new terms that pop up now and then. With each idea, concept, or practice comes a new name. With each new gadget comes a different terminology, a term that becomes a […] The post Showrooming vs. Webrooming: New trends in customer engagement
– put together the building blocks of your internal CX processes to address customer needs Customer Experience like every other discipline or organizational process hinges on several key components: people, measurement framework, processes and tools, and technologies. Crucially, people constitute key elements such as structure and provide oversight as well as act as conduits to […] The post
The International Chamber of Commerce (ICC) and other associations urge WTO members to support continuation of the Moratorium on Customs Duties on Electronic Transmissions at the WTO’s Thirteenth Ministerial Conference (MC13). Allowing the Moratorium to expire would be a historic setback for the WTO, representing an unprecedented termination of a multilateral agreement in place nearly […] The post
The Public Relations Officer at the Ministry of Food and Agriculture (MoFA), Tanko Bagbara, has highlighted the pressing need to tackle inefficiencies along the food value chain. He advocated that collective efforts are needed to address challenges impacting negatively on supply of food from the farm gate to retail centres, such as poor road networks, […] The post
Stepping into the dynamic world of corporate enterprises is like embarking on a journey across uncharted terrain. With over 25 years of navigating these corporate waters, I have come to understand that the true compass of any industry is the customer – the very heartbeat of our existence. Every aspect, from day-to-day operations to overarching […] The post Navigating
The concept of who a customer is has more to do with life than the common reference within a business context. Simply put a customer is someone with whom we exchange value. Therefore, in a business sense, we will exchange money for a product or service. A retail store will sell products to its customers […] The post Customer
Entonces, el cenador limita todo medio sobre contacto Lo cual suele deberse dentro del moda que conduce y no ha transpirado alrededor del clientela dentro del que se encuentre dirigido. Seria algun espacio donde llegan a convertirse en focos de luces deja todo falto limitaciones. La comunidad la conforman sobre todo solteros cual no quieren […]
Menzgold customers across the country are not backing down on their calls for the prosecution of the beleaguered Chief Executive Officer (CEO) of the defunct Menzgold Company, Nana Appiah Mensah (NAM1). The aggrieved customers have reaffirmed their collective support for the prosecution of NAM1 by the court. In a statement issued by the Coalition of […] The post Aggrieved
The payment system in Africa appears to be advancing, with Nigeria leading the mobile banking app chart with 70%, and Ghana trailing with 53%, according to the 2023 West Africa Banking Industry Customer Experience Survey by KPMG. The research highlights diverse value-seeking behaviours across customer segments. The research is KPMG West Africa’s inaugural combined customer […] The post Nigeria
Mayur Patel (L) in a group photograph with M-KOPA’s members M-KOPA, a leading African fintech platform, has announced the official launch of its flexible digital financing model in Ghana Read More... The post M-KOPA Expands To Ghana
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