Business
Personal Branding with Bernard Kelvin Clive: The designer and Uber driver experience
…The power of exceptional customer experience “Often times consumers, clients, and customers are not just buying a product or service, they are buying an experience, a feeling, a perception, a person (YOU)” – Bernard Kelvin Clive Agyemang responded in Pidgin English, “Now the system spoil o, every small business owner thinks say dem be bossu, […]
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Sports
Boost For betPawa Customers
Nii Armah Ashong-Katai BetPawa, a mobile sports betting brand, has assured customers of higher payouts on successful bets on many of the biggest football matches following the introduction of
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Featured
Aggrieved Customers of Gold Coast Fund Management issue June 30 ultimatum to govt
Customers of Gold Coast Fund Management in the Ashanti region have issued an ultimatum to the government to return their locked-up investments or they will campaign against the party in the upcoming elections. The customers, who are agitated and frustrated, have set a deadline of June 30, 2024, for the return of their funds. In […]
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Columnist
Stepping up employee engagement to influence a customer-centric culture
– initiate and drive an internal framework supportive of customer thinking I know a utility that is constantly reneging on its services to clients in my locality, making life extremely difficult as the service disruption can last weeks. I have stopped calling the big man. Even though he was kind enough to share his contact […]
The post Stepping
Features
Showrooming vs. Webrooming: New trends in customer engagement
By J. N. Halm One of the most interesting aspects of living in a world that is virtually being run by technology is the new terms that pop up now and then. With each idea, concept, or practice comes a new name. With each new gadget comes a different terminology, a term that becomes a […]
The post Showrooming vs. Webrooming: New trends in customer engagement
Columnist
Develop and deploy a resilient Customer Experience Governance Model
– put together the building blocks of your internal CX processes to address customer needs Customer Experience like every other discipline or organizational process hinges on several key components: people, measurement framework, processes and tools, and technologies. Crucially, people constitute key elements such as structure and provide oversight as well as act as conduits to […]
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Beatwaves
Thrills @ Awake Experience Concert
Diana Hamilton and Mercy Chinwo performing on stage Thousands of gospel music fans were on Sunday, February 18 thrilled with great musical performances at this year’s edition of the
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Features
ICC urges WTO to support Moratorium on Customs Duties on Electronic Transmissions
The International Chamber of Commerce (ICC) and other associations urge WTO members to support continuation of the Moratorium on Customs Duties on Electronic Transmissions at the WTO’s Thirteenth Ministerial Conference (MC13). Allowing the Moratorium to expire would be a historic setback for the WTO, representing an unprecedented termination of a multilateral agreement in place nearly […]
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Music
Accra erupts in praise at Diana Hamilton’s “Awake Experience” concert
The International Central Gospel Church (ICGC) auditorium in Teshie, Accra, on Sunday, February 18, 2024, became the epicentre of an unforgettable night of music and inspiration as Diana Hamilton’s “Awake Experience” concert unfolded. The event, organized by the award-winning Ghanaian gospel musician herself, smashed records as the most successful gospel concert ever held at the […]
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Columnist
Navigating customer service: A tale of customer-centric triumph
Stepping into the dynamic world of corporate enterprises is like embarking on a journey across uncharted terrain. With over 25 years of navigating these corporate waters, I have come to understand that the true compass of any industry is the customer – the very heartbeat of our existence. Every aspect, from day-to-day operations to overarching […]
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Slider
Aggrieved Menzgold customers reiterate calls for swift prosecution of NAM 1
Menzgold customers across the country are not backing down on their calls for the prosecution of the beleaguered Chief Executive Officer (CEO) of the defunct Menzgold Company, Nana Appiah Mensah (NAM1). The aggrieved customers have reaffirmed their collective support for the prosecution of NAM1 by the court. In a statement issued by the Coalition of […]
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Business
Nigeria leads Ghana in mobile banking App users – KPMG survey
The payment system in Africa appears to be advancing, with Nigeria leading the mobile banking app chart with 70%, and Ghana trailing with 53%, according to the 2023 West Africa Banking Industry Customer Experience Survey by KPMG. The research highlights diverse value-seeking behaviours across customer segments. The research is KPMG West Africa’s inaugural combined customer […]
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General
Action Chapel International’s 2023 Kairos Experience opens on December 29
Kairos Experience 2023, the annual end-of-year spirit-filled event of Action Chapel International, opens on 29th December in Accra under the theme “From Victory to Victory”. The 4-day event is held to thank the Lord for His provisions, grace and mercies through the year, and will run from Friday 29th December 2023 through to Monday 1st […]
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Entertainment
Samini To Hold ‘Xperience Concert’ In Kumasi
Samini The third edition of a much-hyped musical event dubbed “Samini Xperience Concert” will take place on December 24 at the Ridge Condos forecourt in Kumasi. It would bring
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