The Mobile Network Operators are still relying on cables that weren’t impacted by the disruption – NCA

All the Mobile Network Operators (MNOs) that have restored 100% internet capacity, are still relying on the cables that were not impacted by the disruptions, the National Communications Authority (NCA), has said.

The NCA says the four subsea cable landing service providers – ACE, MainOne, SAT-3 and WACS, that were hit, are still down.

Addressing the press on Sunday, March 24, the Director General of the NCA, Mr Joe Anokye said ” AitrelTigo has been a 100% capacity since the recent  incident, Telecel has been at 100 % capacity as of Tuesday 19th March 2024, and MTN has recovered  100 % capacity for peak  time traffic as of Thursday  21st March  2024,”

“They are all riding on the sub-cable or the cable providers in the West Coast that were not impacted by the outage, that is what is happening,” he said.

The Authority earlier held a face-to-face meeting with all four (4) subsea cable landing service providers and the three mobile network operators (AT, MTN and Telecel).

The meeting was attended by the top management of the above providers and operators to receive updates and to discuss the way forward.

The NCA said the Mobile Network Operators (MNOs) and subsea cable landing service providers continue to work with their international partners in the sub-region to progressively add more capacity for data services as it becomes available.

“The subsea cable landing service providers have remotely identified the approximate locations of the damage and have made preparations to dispatch repair vessels to the location for physical assessment and restoration.

“Based on the above, the subsea cable landing service providers have indicated an estimated time frame of a minimum of five (5) weeks for full service restoration from the time the vessels are dispatched to the various locations.

“The NCA recognizes the impact the disruptions have had on economic, academic and social activities and assures the public of its commitment to continue collaborating with relevant stakeholders. We expect some improvement in data services in the coming days while the operators work around the clock to restore full connectivity.

“The NCA encourages MNOs, Internet Service Providers, and all other providers to actively participate in the operations of the Ghana Internet Exchange (GIX) in order to ensure an efficient local content delivery and a seamless Internet traffic exchange locally.”

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