Telecel Ghana begins data package refund after 100% network restoration

Telecommunication service provider Telecel Ghana has announced the commencement of a data refund of expired bundles to its customers following the network disruptions experienced nationwide on Thursday, March 14.

In a statement posted on X, Telecel said it has received 100 percent of its lost connectivity and that its services are being restored.

“Dear cherished customer, Telecel Ghana is pleased to inform you that we [have] secured 100% of our internet capacity and services are being restored. We appreciate your patience and understanding during this period.

Dear customer, kindly be informed. Thank you for your patience. pic.twitter.com/9MvbfXeB1b

— Telecel Ghana (@TelecelGhana) March 19, 2024

“Please be assured that our team has started work on refunds of expired bundles and related issues”, the statement concluded.

In a related development, the Chief Executive Officer of the Ghana Chamber of Telecommunications, Ing. Kenneth Ashigbey, has stated that telecommunications service providers are securing new network capacities to tackle the internet blackout facing the country.

Ken Ashigbey in an interview on TV3’s Ghana Tonight programme on Monday, March 18, noted, amongst other things, that the connectivity challenges Ghanaians faced following the cable cuts are not the same currently as “we are beginning to see an improvement in the services”.

“As we talked about a minimum of five weeks to fix those cables, the telecom service providers and then the undersea cable [service providers] would be looking to bring capacity from other sources into the country.

“And so once they’re able to bring adequate capacity to meet what you actually had before the [cable cuts], then you’d have provided the connectivity back to what it was and so you’d not be getting that from those four cables”, Ing. Ken Ashigbey told Keminni Amanor, the host.

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He added that telecommunications service providers would be able to go back to the cable source when the repair works are completed, emphasising that “the most important thing is to continue sourcing from other sources as we wait for those cables to be fixed”.

 

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