By Godson Kofi DAVIES In Africa, where the beauty of landscapes is as vast as its cultural diversity, a silent crisis brews in the realm of healthcare. The continent faces a dire shortage of healthcare professionals, a predicament most acute in the rural and underserved areas. According to the World Health Organization, sub-Saharan Africa bears […] The post
Nii Armah Ashong-Katai BetPawa, a mobile sports betting brand, has assured customers of higher payouts on successful bets on many of the biggest football matches following the introduction of Read More... The post Boost For betPawa Customers appeared first on DailyGuide
Customers of Gold Coast Fund Management in the Ashanti region have issued an ultimatum to the government to return their locked-up investments or they will campaign against the party in the upcoming elections. The customers, who are agitated and frustrated, have set a deadline of June 30, 2024, for the return of their funds. In […] The post Aggrieved
The customary marriage between the esteemed Gborbu Wulomo, Nuumo Borketey Laweh Tsuru XXXIII, and a 12-year-old girl known as ‘Naa Okromo’ in Nungua has sparked a wave of debate and Read More... The post Gborbu
– initiate and drive an internal framework supportive of customer thinking I know a utility that is constantly reneging on its services to clients in my locality, making life extremely difficult as the service disruption can last weeks. I have stopped calling the big man. Even though he was kind enough to share his contact […] The post Stepping
By Effie AMISSAH The banking industry underpins the financial services industry in the country. Regulated by the Bank of Ghana, the industry provides an avenue where cash, credit and other financial transactions for both individuals and businesses are accessed. According to the 2023 Price Water House Coopers Banking Survey Report, the banking industry contributed GHC16.21 […] The post The
By J. N. Halm One of the most interesting aspects of living in a world that is virtually being run by technology is the new terms that pop up now and then. With each idea, concept, or practice comes a new name. With each new gadget comes a different terminology, a term that becomes a […] The post Showrooming vs. Webrooming: New trends in customer engagement
– put together the building blocks of your internal CX processes to address customer needs Customer Experience like every other discipline or organizational process hinges on several key components: people, measurement framework, processes and tools, and technologies. Crucially, people constitute key elements such as structure and provide oversight as well as act as conduits to […] The post
The International Chamber of Commerce (ICC) and other associations urge WTO members to support continuation of the Moratorium on Customs Duties on Electronic Transmissions at the WTO’s Thirteenth Ministerial Conference (MC13). Allowing the Moratorium to expire would be a historic setback for the WTO, representing an unprecedented termination of a multilateral agreement in place nearly […] The post
In a heartwarming display of compassion and love, Focus 1 Group Limited, owners of Beach FM in Takoradi, have extended a benevolent hand to the inmates of Sekondi Central Prisons with an array of essential items on Valentine’s Day worth over GH¢80k. This was made possible by its Adu-Mante Foundation, which has made it an […] The post Love
Finance and economic experts argued that Ghana could take advantage of its service industry to boost the economy. Time has proven that that ambition is far-fetched. The service industry in Ghana – from the hospital, hospitality, educational institutions through legal services to banking services – is self-satisfaction of the staff rather than the customers who […] The post
Stepping into the dynamic world of corporate enterprises is like embarking on a journey across uncharted terrain. With over 25 years of navigating these corporate waters, I have come to understand that the true compass of any industry is the customer – the very heartbeat of our existence. Every aspect, from day-to-day operations to overarching […] The post Navigating
The concept of who a customer is has more to do with life than the common reference within a business context. Simply put a customer is someone with whom we exchange value. Therefore, in a business sense, we will exchange money for a product or service. A retail store will sell products to its customers […] The post Customer
Menzgold customers across the country are not backing down on their calls for the prosecution of the beleaguered Chief Executive Officer (CEO) of the defunct Menzgold Company, Nana Appiah Mensah (NAM1). The aggrieved customers have reaffirmed their collective support for the prosecution of NAM1 by the court. In a statement issued by the Coalition of […] The post Aggrieved
The payment system in Africa appears to be advancing, with Nigeria leading the mobile banking app chart with 70%, and Ghana trailing with 53%, according to the 2023 West Africa Banking Industry Customer Experience Survey by KPMG. The research highlights diverse value-seeking behaviours across customer segments. The research is KPMG West Africa’s inaugural combined customer […] The post Nigeria
The year 2023 is ending on a high note for the extractive sector. The sector, comprising mining and oil industries, exhibited resilience in the face of challenges. The country’s return to the International Monetary Fund (IMF) merely a year ago, a strategic move shrouded in the government’s resolute commitment to fostering prosperity without external aid. […] The post Extractive
Mayur Patel (L) in a group photograph with M-KOPA’s members M-KOPA, a leading African fintech platform, has announced the official launch of its flexible digital financing model in Ghana Read More... The post M-KOPA Expands To Ghana
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