Sports
Boost For betPawa Customers
Nii Armah Ashong-Katai BetPawa, a mobile sports betting brand, has assured customers of higher payouts on successful bets on many of the biggest football matches following the introduction of
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Featured
Aggrieved Customers of Gold Coast Fund Management issue June 30 ultimatum to govt
Customers of Gold Coast Fund Management in the Ashanti region have issued an ultimatum to the government to return their locked-up investments or they will campaign against the party in the upcoming elections. The customers, who are agitated and frustrated, have set a deadline of June 30, 2024, for the return of their funds. In […]
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Business
Cedi-dollar depreciation for first four months of 2024 nears 10%
The depreciation of the Ghanaian cedi against the US dollar continues its upward trend on the commercial forex market, with the loss in value nearing 10% for the first four months of 2024. Since the beginning of the year, the cedi has experienced marginal depreciation marking a year-to-date depreciation of approximately 9.37%. However, this marks […]
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Featured
Late John Kumah’s grief-filled one-week observation brings Onwe to standstill
Onwe in Ashanti Region came to a standstill as hundreds of mourners thronged the town to join family and constituents for the one-week observation of the late MP for Ejisu, Dr John Kumah. There was human and vehicular traffic as people headed to the Onwe M/A Basic School Park. Dr John Kumah’s untimely death occurred […]
The post Late John Kumah’s grief-filled
News
European investors seek opportunities through GHETIS24
A groundswell of interest for investment in Ghana from Europe was kicked up when the maiden edition of the Ghana-EU Tourism & Investment Summit (GHETIS24) came off in Paris, France. GHETIS24 was a useful arena for discussions and consultations as Ghana’s delegation of business leaders, creative arts players, government officials, tourism think-tanks and executives of […]
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Entertainment
Meek Mill Eyes Africa For Next Album
Meek Mill American rapper, Meek Mill, has announced his interest in working on his upcoming album in Africa. According to him, he wants to record his next album on African
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Celebrity News
I need Ghanaian citizenship – Meek Mill
Acclaimed American rapper, Meek Mill, has announced his interest in obtaining Ghanaian citizenship. Meek Mill’s last visit to Ghana was in December 2022 where he performed at the Afro Nation music festival. During his stay in Ghana, he visited the Jubilee House and held a meeting with President Nana Addo Dankwa Akufo-Addo. Despite courting public […]
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Entertainment
Meek Mill Wants Ghanaian Citizenship
Meek Mill American rapper, Meek Mill, has sparked headlines once again, this time by announcing his desire to obtain Ghanaian citizenship. In a tweet posted on March 4, 2024,
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Columnist
Stepping up employee engagement to influence a customer-centric culture
– initiate and drive an internal framework supportive of customer thinking I know a utility that is constantly reneging on its services to clients in my locality, making life extremely difficult as the service disruption can last weeks. I have stopped calling the big man. Even though he was kind enough to share his contact […]
The post Stepping
Business
Inflation and GDP growth…appreciating the dynamics
By Ebenezer Ashley (PhD). The concept of inflation has attracted diverse theories from different economists across the globe. Economists with varied forms of theories on inflation are grouped into two. These include structuralists and monetarists (Nitisha, n.d.). Structural economists assert, inflation is the end-product of the imbalances inherent in economic systems; and adapt both fiscal […]
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Features
Showrooming vs. Webrooming: New trends in customer engagement
By J. N. Halm One of the most interesting aspects of living in a world that is virtually being run by technology is the new terms that pop up now and then. With each idea, concept, or practice comes a new name. With each new gadget comes a different terminology, a term that becomes a […]
The post Showrooming vs. Webrooming: New trends in customer engagement
Columnist
Develop and deploy a resilient Customer Experience Governance Model
– put together the building blocks of your internal CX processes to address customer needs Customer Experience like every other discipline or organizational process hinges on several key components: people, measurement framework, processes and tools, and technologies. Crucially, people constitute key elements such as structure and provide oversight as well as act as conduits to […]
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Features
ICC urges WTO to support Moratorium on Customs Duties on Electronic Transmissions
The International Chamber of Commerce (ICC) and other associations urge WTO members to support continuation of the Moratorium on Customs Duties on Electronic Transmissions at the WTO’s Thirteenth Ministerial Conference (MC13). Allowing the Moratorium to expire would be a historic setback for the WTO, representing an unprecedented termination of a multilateral agreement in place nearly […]
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Columnist
Navigating customer service: A tale of customer-centric triumph
Stepping into the dynamic world of corporate enterprises is like embarking on a journey across uncharted terrain. With over 25 years of navigating these corporate waters, I have come to understand that the true compass of any industry is the customer – the very heartbeat of our existence. Every aspect, from day-to-day operations to overarching […]
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Showbiz
Odefille’s runway revolution ignites new era of C-Suite style
In a momentous debut at Accra Fashion Week 2023, Odefille, the epitome of urban C-Suite women’s fashion, ushered in a new era of style that seamlessly melded tradition and innovation, setting the stage ablaze with its captivating presence. Guided by the soulful tunes of the legendary Paulina Oduro, models graced the runway in ensembles that […]
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Slider
Aggrieved Menzgold customers reiterate calls for swift prosecution of NAM 1
Menzgold customers across the country are not backing down on their calls for the prosecution of the beleaguered Chief Executive Officer (CEO) of the defunct Menzgold Company, Nana Appiah Mensah (NAM1). The aggrieved customers have reaffirmed their collective support for the prosecution of NAM1 by the court. In a statement issued by the Coalition of […]
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Business
Nigeria leads Ghana in mobile banking App users – KPMG survey
The payment system in Africa appears to be advancing, with Nigeria leading the mobile banking app chart with 70%, and Ghana trailing with 53%, according to the 2023 West Africa Banking Industry Customer Experience Survey by KPMG. The research highlights diverse value-seeking behaviours across customer segments. The research is KPMG West Africa’s inaugural combined customer […]
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