Ecobank Ghana as part of plans to appreciate business partners and customers has launched a new product dubbed ‘care and convenient.’
According to the bank, the current banking trend demands that commercial banks listen to the request of customers in order to promote good relations.
The Ecobank ‘care and convenient’ program is centered towards meeting the needs of the customers within the shortest possible time through innovative means.
Chief Executive Officer of Ecobank West Africa, Dan Sackey said, “What we believe is that if you want to make a payment in the shop, you should be able to do that quickly and leave and we need our system to be up and running in order to achieve that."
The launch of the program according to him " is the commitment that people are ready to serve and respond to needs of customers so that they get what they ask for in a convenient way"
Ecobank with this new product is also assuring clients that it is undergoing system upgrade on a daily basis as part of measures to ensure that the best services are provided to its customers.
The launch of the program on Monday brought together some loyal customers of the bank to share their customer service experience.
Ecobank Ghana was ushered into the Hall of Fame at the 2018 Chartered Institute of Marketing Ghana Marketing awards in Accra.
According to the Chief Executive, the introduction of innovative products and services have added to the many initiatives it promises to its customers across the nation.
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