Effective April 2, 2021, all MTN MoMo customers will be required to present valid ID cards before any MoMo cash-out transaction can be processed, Mobile Money Limited, a subsidiary of MTN Ghana has announced.
As a result of this directive, all MoMo agents will be required to select the ID type and enter the ID card number presented by the customer before the transaction can be completed, meaning without a valid ID card, MoMo transactions cannot be processed.
Customers are expected to present any of the following ID cards – Ghana Card, Driving License, Passport, Voter’s ID, and National Health Insurance Scheme (NHIS).
Mr. Eli Hini, General Manager of Mobile Money Limited, stated that the enforcement of this directive apart from being a regulatory requirement will also complement efforts being taken by MTN MoMo to curb MoMo fraud in the country.
He said Mobile Money Limited remains committed in the fight against MoMo fraud, and will continue to implement measures that will make the service safer.
The request for an ID card for MoMo transactions is not a new requirement. It has been part of the service offering from start and is strictly enforced at MTN branch offices or service centers nationwide.
According to him, to make MoMo usage safer, MTN customers are encouraged to continue to observe the three Golden Rules for mobile money usage, by not disclosing their MoMo pin codes, allowing other people to perform transactions on their behalf, and must not entertain any calls that seek to discuss their wallets, or get them to respond to promotions they have not participated in.
He stressed that customers who make deposits on their wallets must always check to ensure the funds have been received before they leave the vendor’s shop.
Mr. Hini disclosed that MTN Ghana was the market leader is offering subscribers a range of exciting options under Pay Monthly, Pay As You Go Services and Mobile Financial services.
Launched in 2009 with less than 100,000 subscribers, MTN MoMo now has 14 million registered subscribers, works with 18 partner banks, and more than 124,000 agents across the country, and by the end of the first quarter of 2019, 411 million transactions had been done on the MoMo platform, while between 2016 and 2018 a sum of GH¢139 million had been paid as interest to over 10 million customers.
The post MTN customers to use ID card for cash transactions appeared first on The Chronicle Online.
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